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Volunteer Services Coordinator (up to 28 hours per week)


McWane Science Center counts on the Volunteer Services Coordinator to assist in coordinating volunteers across the science center and in the scheduling of floor programming and exhibit interpretation to ensure the excellence of the visitor experience. This position will work closely with the Manager of Volunteer Services to complete daily schedules. They will make frequent daily checks and work with the volunteer staff to provide support and monitor performance while motivating them to provide a dynamic and fun experience for our guests. They will also facilitate exhibit interpretation, including the Touch Tank, High Cycle, etc. on a regular basis. Weekend and evening work is required.

Accountabilities and Major Duties

  1. Assist the Manager of Volunteer Services in recruiting, interviewing, orientating, training, and retaining volunteers.
  2. Create and coordinate daily schedules for volunteers and check staffing when necessary.
  3. Communicate with volunteers and community members via email and phone; respond to inquiries about the volunteer program in a timely manner.
  4. Be a role model to volunteers on effective ways to best engage and interact with our visitors.
  5. Work closely with all aspects of the Teen and Junior Teen Programs, including monitoring the application process and attending monthly Teen Leader workshops.
  6. Assist the Science Engagement department by creating a vibrant and exciting atmosphere on the exhibit floor.
  7. Effectively engage visitors and audience members in learning through informal inquiry-based demonstrations, exhibit interpretation, and presentations to the public.
  8. Always put the visitor first and strive toward the best customer service possible.
  9. Answer general visitor inquiries about the facility, exhibits or programs

Minimum Qualifications

  • Possess or be working toward a Bachelor’s degree.
  • Knowledge of good customer service principles, excellent interpersonal skills and the ability to work well with a variety of peoples from various backgrounds and cultures.
  • Ability to motivate and maintain staff morale and team spirit.
  • Must be self-directed, creative problem solver with excellent follow-through.
  • Demonstrates energy and enthusiasm for learning.
  • Excellent oral and written communication skills, comfortable leading presentations and role-playing in a group setting
  • Ability to engage with children and adults in an energetic, friendly, outgoing and professional manner.
  • Experience working with children and/or teenagers preferred.
  • Ability to interpret and communicate science concepts.
  • Proficient in Microsoft Office
  • Must be able and willing to work weekends, evenings and holidays.
  • Valid Alabama driver’s license.
  • Must provide proof of minimum liability insurance as required by state law.

    Minimum Physical Qualifications

  • Sit for extended periods of time without being able to leave the work area.
  • Stand for extended periods of time without being able to leave the work area.
  • Lift objects frequently in performing the work (10-20 Ibs, occasionally).
  • Pull or push objects on a regular basis (50 Ibs. max).
  • Grasp object utilizing the fingers.
  • Reach for objects above the head or below the waist.
  • Stoop or crouch by bending at the waist or by bending legs.
  • Hearing and visual acuity.
  • Exposure to chemicals, fumes and vapors that could potentially affect the health of the employee.

Benefits include free membership; discounts in our gift shop, food court and camps; on-site parking; and 403(b) retirement plan opportunity. 

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